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DID YOU KNOW ?

Leo Blair (Senior), father of former Prime Minister Tony Blair, grew up in a close in Golspie Street and attended Govan High School.

Customer Care Service Standards

We are committed to providing the highest standard of service to all our customers, and dedicated to continuous improvement to ensure added value and satisfaction.

We will:

  • ensure that all our customers are treated with respect;
  • be professional, honest, courteous and efficient in all we do;
  • provide fair and equal service to all our customers;
  • provide information that is relevant, accurate, up to date and easy to understand;
  • respect customers' rights to privacy and confidentiality;
  • provide timely responses to all requests;
  • ensure that the appropriate member of staff is accessible;
  • provide a prompt and efficient repairs and maintenance service and set performance targets ensuring work is completed on time;
  • consult customers and consider opinions before making decisions that affect the services we provide;
  • regularly seek feedback on the range and quality of services we provide;
  • listen to customers' comments, suggestions and complaints which will allow us to continuously improve the way in which we deliver our services.