Customer Care Service Standards
We are committed to providing the highest standard of service to all our customers, and dedicated to continuous improvement to ensure added value and satisfaction.
- ensure that all our customers are treated with respect;
- be professional, honest, courteous and efficient in all we do;
- provide fair and equal service to all our customers;
- provide information that is relevant, accurate, up to date and easy to understand;
- respect customers' rights to privacy and confidentiality;
- provide timely responses to all requests;
- ensure that the appropriate member of staff is accessible;
- provide a prompt and efficient repairs and maintenance service and set performance targets ensuring work is completed on time;
- consult customers and consider opinions before making decisions that affect the services we provide;
- regularly seek feedback on the range and quality of services we provide;
- listen to customers' comments, suggestions and complaints which will allow us to continuously improve the way in which we deliver our services.