Govan Housing Association

Customer Information

Burst Pipes

Most pipes in our properties are well insulated. However, in very cold spells they can freeze and burst. To prevent pipes bursting, keep your heating on low at all times. If you are going away for any length of time during the winter, please let us know in advance. We can arrange to drain down any water storage tanks and show you how to turn off your water when you go.

REMEMBER - If you do get a burst pipe while your flat has been left empty for any length of time, then you could be held liable for damage caused to the contents of your neighbours' flats.

If you do get a burst pipe you should:

Turn off the water immediately at the stopcocks
Turn all your taps ON as quickly as possible (unless the burst is on the waste). This will empty any tanks through the waste rather than through the burst pipe, reducing the amount of flooding
Switch off the electric water heater or gas boiler
Contact the housing association or out of hours emergency contractor
Warn any neighbours who may be affected

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Registration: Financial Services Authority Reg. No. 1686 R (S) Communities Scotland Reg. No. HEP 87