Customer Information

Electrical Supply

Nearly all of our houses are fitted with circuit breakers rather than fuses.  These are small switches on the consumer unit ("fuse box") that automatically turn off if there's a fault in the circuit.

If your power fails and you do not know what caused it:

  1. Check with your neighbours to see if there has been a power cut to your close or street, if so contact your Electricity supplier for further advice, there will be an emergency contact number on your electricity bill or in the phone book.
  2. If the power failure is just to your flat, switch everything OFF, including lights, TV, cooker etc.
  3. Switch ON the circuit breakers on the consumer unit ("fuse box")
  4. Switch your lights and appliances on one at a time, if the power goes off when you turn on an appliance (e.g. TV, cooker, kettle), unplug it and have it checked by an electrician.

If you cannot find out what is causing the problem, or if the power goes off when you turn a light on, report the repair to our office.

If you call us out for a power failure and the cause is due to a fault with one of your appliances, or is because you have no electricity due to a lack of credit in a prepayment meter, you will be charged for the call out.

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Registration: Financial Services Authority Reg. No. 1686 R (S) Communities Scotland Reg. No. HEP 87