Govan Housing Association

Customer Information

Gas Supply and Appliances

We are required by Regulation to inspect and service all gas heating systems, fires and boilers once a year.  It is important that you give access to the heating engineer to carry this out.  It is your health and safety and the health and safety of other residents in the property that is at risk if you do not do so.  If you do not provide access, we have the right to force entry.  If we have to force entry, you will be liable for the cost of any damage caused and the replacement of locks and keys.

You must always get permission, in writing, from the Association to change or install any gas appliance.  Appliances not belonging to us must be serviced by you, and you must provide us with a copy of the gas safety certificate every year.

If you call us out to repair your central heating and the breakdown is due to lack of credit in a prepayment metre, we will charge you for the cost of the call out.

If you smell gas:

• Put out cigarettes and switch off any working gas appliances
• Do not use electrical switches
• Do not light any matches and under no circumstances search for the gas leak with a naked flame
• Open doors and windows to get rid of the gas
• Check if the pilot light has blown out or if a gas tap has been left on

Unless you have turned off the source of the gas (e.g. a pilot light) phone Transco on their emergency number 0800 111 999.

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Registration: Financial Services Authority Reg. No. 1686 R (S) Communities Scotland Reg. No. HEP 87