Govan Housing Association

Customer Information

Repairs - Responsibilities

The Association is responsible for the following repairs:

• Structure - repairs to the building, including the roof, walls, floors, ceilings and window frames
• Plumbing - including drains and gutters, hot and cold water supply and blocked sinks and toilets
• Kitchens and bathrooms - including kitchen units, sinks, wash hand basins, baths, toilets (if they were provided by us)
• Electrical - including wiring, switches and sockets, light fittings, smoke detector, extractor fan and communal tv aerial
• Heating - gas and electric central heating, gas fires and gas pipes (if installed by us)
• Front doors and glass in windows - but only if the door or glass was broken by vandalisn/burglary and you have reported it to the police
• Gardens and paths - clothes poles, footpaths, paving slabs, bin stores, fences and gates etc, where fitted by us

The tenant is responsible for the following repairs:

• looking after fixtures and fittings in the flat
• replacing light bulbs
• broken glass and damaged front door, unless you can show that the glass or door was broken by vandalism/burglary
• the keys to your flat - we will charge you for the cost of gaining access to your property if you lose your keys
• connections made to gas or electric cookers and washing machines
• anything which belongs to you or has been installed by you
• floor coverings
• anything that has been installed by a previous tenant that you agreed should be left in the property
• arranging gas and electricity supply to your home

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Registration: Financial Services Authority Reg. No. 1686 R (S) Communities Scotland Reg. No. HEP 87