Customer Information

Types of Repairs

 

 

When you report a repair, we will assess what type of repair it is.  There are three types of day to day repair - Emergency, Urgent and Routine.

 

Emergency Repairs

 

Emergency repairs are those where there is a hazard to life, a safety risk or where there is the potential for ongoing damage to the property.

 

Examples of Emergency Repairs are:

We aim to respond to emergencies within three hours. Please note that the emergency service will often only make the situation safe (e.g. cut off water supply; board up window).

 

If you are not sure whether your repair is an emergency or not, please take a look at the Emergency Repairs Frequently Asked Questions.  This is available to download at the bottom of the page.

 

Urgent Repairs

 

Urgent repairs are those that need to be carried out quickly but where there is no immediate health, safety and security risk. Examples of urgent repairs are

 

We aim to complete urgent repairs within one day.

 

Routine Repairs

 

Routine repairs cover most other repairs including those which do not impose a threat to health, safety or security, or which do not cause substantial inconvenience, for instance repairs to internal doors, minor electrical repairs, repairs to bathroom and kitchen fittings and replacement of tap washers.

 

We aim to complete routine repairs within ten working days.

 

Right to Repair


The Housing (Scotland) Act (and not Govan HA) sets the length of time within which we must carry out some repairs. This includes repairs to heating, blocked toilets, unsafe electrical socket, insecure door or window, etc.
 
For futher information please download the Right to Repair Leaflet below:

Download Attachment(s):
Emergency repairs FAQs.doc
Right to Repair Leaflet.doc

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