Property

Arrears Control

The main priority of our staff is to prevent arrears occurring. To this end all new tenants will be given housing benefit advice and assistance to complete forms where necessary, advice on, and/or referral to, other agencies, as required.
However, some tenants rent accounts do fall into arrears for a number of reasons. Staff make every effort to contact tenants in arrears in an attempt to get them to agree a manageable regular arrangement to repay any arrears they have or to sort out any issues relating to housing benefit entitlement and payments. Unfortunately, in an increasing number of cases, tenants don’t make contact or pay their rent and arrears. This may be because they genuinely believe that their rent account is up to date and that housing benefit may be in place. If we do not make contact, legal action is then the only avenue left to recover the arrears. Tenants are actively encouraged to get independent help from statutory and voluntary bodies as necessary when legal action commences.
Eviction will be considered only as a last resort, but unfortunately, the number of evictions being carried out due to non payment of rent is increasing. It is not in our, or the tenants interest to carry out an eviction. We are left with another property to allocate and the tenant is left homeless, a less than ideal situation that we would like to avoid.
If a member of our staff phones, leaves a card at your home or sends a letter asking that you contact them, please do this immediately to ensure any problems are resolved as soon as possible. Please don’t assume that everything is OK and there is no need to get back to us.

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Registration: Financial Services Authority Reg. No. 1686 R (S) Communities Scotland Reg. No. HEP 87