General Information
Lost Keys
We do not keep spare keys for your house. It is in your own interests to have a spare set cut and left with a relative or someone you can trust. If you lose your keys and lock yourself out, we may be able to gain access for you. This will depend on whether we have a tradesman available to gain access. If we do agree to do this for you we will charge you for gaining access and for any damage caused in forcing your door. However, we will NOT gain access for you if:
- we do not have a tradesman available OR
- you have any debts with the Association as a result of any previous rechargeable repair OR
- it is outside normal working hours
In this situation, you will need to find your own joiner or locksmith to gain access for you. Please note that we have instructed our emergency contractor NOT to respond to call outs for lost keys due to the costs involved (over £100) which we would have to pass on to the tenant.
Insurance
We insure the structure of your house, but this does not cover your personal belongings or damage to the decoration in your house. Many tenants think that our insurance covers them for damage to their furniture, carpets, decoration etc after fire or burst pipes. Our insurance does not cover this. Whether the damage was caused by a leaking roof or a burst pipe, a fire in your house or in someone else's house, or by a neighbour's washing machine overflowing, we are not responsible for any damage to your belongings (assuming we have not been negligent).
Please remember that you may be held liable for any damage to your neighbours' goods and decoration caused by accidents or neglect, or by failure of any machine which is your responsibility. The most common type of accident is overflowing washing machines. The Diamond Insurance Scheme may cover you for such a liability.
Communal TV Aerials/Satellite Dishes
There is a common aerial for each close and we provide an aerial socket in the living room of each flat. You must not interfere with the aerial and under no circumstances must you attempt to enter the loft.
If you think that the aerial is not working properly, check first with your neighbours. If their picture is alright, then your set is probably faulty. However, if you are sure that it is the aerial, contact the repairs line - 440 0988.