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DID YOU KNOW ?

The first ship built in Govan was The Vanguard in 1843.

Repairs

Repairs Responsibilities

  • Structure - repairs to the building, including the roof, walls, floors, ceilings and window frames;

  • Plumbing - including drains and gutters, hot and cold water supply and blocked sinks and toilets;

  • Kitchens and bathrooms - including kitchen units, sinks, wash hand basins, baths, toilets (if they were provided by us);

  • Electrical - including wiring, switches and sockets, light fittings, smoke detector, extractor fan and communal tv aerial;

  • Heating - gas and electric central heating, gas fires and gas pipes (if installed by us);

  • Front doors and glass in windows - but only if the door or glass was broken by vandalism or burglary and you have reported it to the police and obtained a Crime Reference number; and

  • Gardens and paths - clothes poles, footpaths, paving slabs, bin stores, fences and gates etc, where fitted by us.

The tenant is responsible for the following repairs:

  • looking after fixtures and fittings in the flat;

  • replacing light bulbs;

  • broken glass and damaged front door, unless you can show that the glass or door was broken by vandalism or burglary;

  • the keys to your flat - we will charge you for the cost of gaining access to your property if you lose your keys;

  • connections made to gas or electric cookers and washing machines;

  • anything which belongs to you or has been installed by you;

  • floor coverings;

  • anything that has been installed by a previous tenant that you agreed should be left in the property; and

  • arranging gas and electricity supply to your home.

Rechargeable Repairs

You will be charged by the Association for any repairs or renewals required due to damage caused by you or your visitors, for example broken glass, damaged sink or bath, damaged kitchen units.

There are other repairs or work that we may do that we will charge you for, for example gaining access if you lose your keys, or forced entry to your flat if you do not allow us access to service your central heating.

Please note that we will not carry out any rechargeable repairs if you have any arrears from a previous repair. In this instance, you would have to find and pay for your own contractor to carry out the work.

Types of Repairs

When you report a repair, we will assess what type of repair it is. There are three main types of day to day repair - Emergency, Urgent and Routine.

Emergency Repairs – are those where there is a hazard to life, a safety risk or where there is the potential for ongoing damage to the property for example:

  • Burst Pipes causing flooding;

  • Blocked toilet;

  • Total electrical failure; and

  • Boarding up a broken window.

We aim to respond to emergencies within three hours. Please note that the emergency service will often only make the situation safe for example cut off water supply or board up a window.

If you are not sure whether your repair is an emergency, or not, please take a look at the Emergency Repairs Frequently Asked Questions.

Urgent Repairs - are those that need to be carried out quickly but where there is no immediate health, safety and security risk for example:

  • Blocked drains or sanitary fittings;

  • Minor leaks;

  • Re-Glazing following windows being boarded up;

  • Insecure external door or window;

  • Central heating/hot water failure;

  • Faulty smoke detector; and

  • Toilet not flushing (where there is no other toilet in the property).

We aim to complete urgent repairs within one day.

Routine Repairs - cover most other repairs including those which do not impose a threat to health, safety or security, or which do not cause substantial inconvenience, for instance repairs to internal doors, minor electrical repairs, repairs to bathroom and kitchen fittings and replacement of tap washers.

We aim to complete routine repairs within ten working days.

Right to Repair - The Housing (Scotland) Act sets the length of time within which we must carry out some repairs. This includes repairs to heating, blocked toilets, unsafe electrical socket, insecure door or window, etc. For further information see our Right to Repair Leaflet.