Repair Types

This section covers the types of repairs we do and how we we prioritise them.

These are repairs that require immediate attendance to ensure the safety of tenants and the security of the property. Some follow-up work may be required under the Urgent or Routine categories.

Examples of these are total loss of water or electricity, total loss of heating (in cold weather), serious roof leaks and breaches of security to outside doors and windows.

We will respond to emergency repairs within 3 hours to remove the direct source of hazard.

These are repairs that require attention to prevent further deterioration of the property, or undue risk or inconvenience to the tenant.

Examples of these are plumbing leaks, central heating faults, blocked drains and minor electrical faults.

We will respond to urgent repairs within 24 hours.

These are any other day-to-day repairs.

Examples of these are general joinery repairs, such as kitchen fittings, internal doors, etc., and minor plumbing repairs.

We will respond to routine repairs within 5 working days.

• Annual Gas Servicing – we service all of our boilers on an annual basis as required by law;