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Annual Performance Report Survey 2021/22

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Annual Performance Report Survey 2021/22

Would you prefer to have this survey translated into another language, in larger print or Braille?*


1. Did you find the layout and format of the survey easy to follow?*


2. Did you find the information provided clear and simple?*


3. In the "Your Home" section, we talk about how we look after and maintain your home, please tick your satisfaction level against each of the below;

Satisfaction with overall service*




Satisfaction with how we share information*




Satisfaction around how complaints are handled*




Satisfaction with opportunities to get involved*




4. In the "Your Voice" section we share information around communication and opportunities for tenants to be aprt of the decisions we make, please tick your satisfaction levels against each of the below

Satisfaction with quality of your home*




Satisfaction with our repairs service*




5. The next section is "Your neighbourhood", where we are working to keep your home and area safe, please tick the appropriate box against each of the below;

Satisfaction with how we resolve anti-social behaviour issues*




Satisfaction with how we look after your neighbourhood*




6. The last section is "Your Money" and this focuses on how we do our best to provide value for money, please tick your satisfaction levels against each of the below;

Satisfaction that Govan Housing Association provides value for money*




Satisfaction with proposed rent increases for the year ahead*