Our Performance Management Framework acts as a self-assessment tool against a wide range of processes linked to the Scottish Social Housing Charter. This tool is used by the Senior Management Team to assist in departmental improvements and individual performance management.
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We report on our performance data in our Annual Report which is reviewed by our Management Committee; we also report to the Scottish Housing Regulator through the Annual Return on the Charter process. Our performance is matched against key performance indicators across four data areas.
We set targets to measure our performance in responding to carry out repairs in relation to the Annual Return on the Charter. This target is measured from when the repair is reported to us until the work is completed.
Emergency 3 hours
Non Emergency 5 working days
During last year 2018/19 we met these targets
We also have a target for Urgent repairs of 24 hours which we also met during the year.
Our Housing Management team also have a set of targets which they strive to achieve
Rent Arrears 4.50% of Gross Rental Income
Relet Times 14 days
Tenancy Sustainability 91.00%
Unfortunately we haven’t met these targets during the past year but will continue to work on improving this performance.