The Scottish Social Housing Charter sets the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.
There are 16 outcomes of which 14 are relevant to our core business.
The Charter helps improve the quality and value of services that social landlords provide for their tenants and other customers. It does so in the following ways:
Social landlords perform all aspects of their housing services so that every tenant and customer has their individual needs recognised, is treated fairly and with respect, and receives fair access to housing and housing services.
Social landlords manage their businesses so that tenants and other customers find it easy to communicate with their landlord and get the information they need about their landlord, including how and why decisions are made and the services provided.
Social landlords manage their businesses so that tenants and other customers find it easy to participate in and influence their landlord’s decisions at a level they feel comfortable with.
Social landlords manage their businesses so that tenants’ homes are well maintained, with repairs and improvements carried out when required, and that tenants are given reasonable choices about when work is done.
Social landlords, working in partnership with other agencies, help to ensure that tenants and other customers live in well-maintained neighbourhoods where they feel safe.
Social landlords work together to ensure that people looking for housing get information that helps them make informed choices and decisions about the range of housing options available to them.
Social landlords work together to ensure that tenants and people on housing lists can review their housing options.
Social landlords ensure that people at risk of losing their homes get advice on preventing homelessness.
Social landlords ensure that people looking for housing find it easy to apply for the widest choice of social housing available and get the information they need on how the landlord allocates homes and their prospects of being housed.
Social landlords ensure that tenants get the information they need on how to obtain support to remain in their home, and ensure suitable support is available, including services provided directly by the landlord and by other organisations.
Not applicable to Govan Housing Association
Local councils perform their duties with regards to homelessness so that homeless people get prompt and easy access to help and advice, are provided with suitable, good-quality temporary or emergency accommodation when this is needed, and are offered continuing support to help them get and keep the home they are entitled to.
Social landlords manage all aspects of their businesses so that tenants, owners and other customers receive services that provide continually improving value for the rent and other charges they pay.
Social landlords set rents and service charges in consultation with their tenants and other customers so that a balance is struck between the level of services provided, the cost of the services, and how far current and prospective tenants and other customers can afford them.
Social landlords set rents and service charges in consultation with their tenants and other customers so that tenants get clear information on how rent and other money is spent, including any details of individual items of expenditure above thresholds agreed between landlords and tenants.
Not Applicable to Govan Housing Association
Local councils and social landlords with responsibility for managing sites for Gypsies/Travellers should manage the sites so that sites are well maintained and managed.