Highest standard of service
OUR COMMITMENTS TO YOU
We are committed to providing the highest standard of service to all our customers and are dedicated to continuous improvement to ensure added value and satisfaction.
- ensure that all our customers are treated with respect;
- be professional, honest, courteous and efficient in all we do;
- provide fair and equal service to all our customers;
- provide information that is relevant, accurate, up to date and easy to understand;
- respect customers’ rights to privacy and confidentiality;
- provide timely responses to all requests;
- ensure that the appropriate member of staff is accessible;
- provide prompt and efficient repairs and maintenance service, and set performance targets ensuring work is completed on time;
- consult customers and consider opinions before making decisions that affect the services we provide;
- regularly seek feedback on the range and quality of services we provide; and
- listen to customers‘ comments, suggestions, and complaints, which will allow us to continuously improve the way in which we deliver our services.