Freedom of Information

Freedom of Information

Do you want to find out how to access information about you, the way we work, the services we provide and the decisions we make?

The Freedom of Information (Scotland) Act 2002 (FOISA) requires that all housing associations/co-operatives in Scotland must produce and maintain a Publication Scheme. This gives information about the way we work, our services and decisions. It details all of the key information that we publish and how you can access it. The  Guide to Information is our Publication Scheme and contains links to where you can find all the information listed. It is split into nine easy to understand classes of information, so that you can quickly find what you are looking for. Govan Housing Association Group has adopted the Scottish Information Commissioner’s (SIC)  Model Publication Scheme (MPS), and our Guide to Information.  The Freedom of Information (Scotland) Act 2002 (“FOISA”) and the Environmental Information (Scotland) Regulations 2004 (“EIR”) place a general obligation on Scottish Public Authorities to allow the public access to information that they hold. Both FOISA and EIR are overseen by the Scottish Information Commissioner (“SIC”).

From 11 November 2019 Govan Housing Association will be designated as Scottish Public Authority and will need to make information available in accordance with FOISA and EIR.  We have developed a Freedom of Information and Environmental Information Policy.   


Govan Housing Association Group’s Guide to Information

We publish all the information that we hold within these nine classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.

If what you are looking for is not here, you can make a Request For Information

Access to information that we hold about you is via a Subject Access Request

Access to environmental information is via an Environmental Information Request


The information that we make available to you is classified under one of nine classes as dictated by the SICO and can be found under one of the following headings:

Information about our work, our strategy and policies for delivering services and information for our service users.

How to use our services
How to Report a Repair
Right to Repair
How to apply for a tenancy
Tenancy support
How to contact Housing Management
How to make a complaint
How we consult with tenants and other customers to improve and develop new services

Policies and procedures
Allocations Policy
Anti-Social Behaviour Policy
Asbestos Management Policy 
Asset Management Strategy – on request
Customer Charter
Data Protection Policy
Environmental Information Regulations (EIR) Policy – on request
Equality and Diversity Strategy 
Estate Management Policy
Health and Safety Policy
Procurement Policy
Risk Management Policy
Rent Setting Policy – currently under review – on request
Rent Arrears Policy – currently under review – on request

Information about the decisions we take, how we make decisions and how we involve others.

Governing Body meetings
Governing Body agendas – Available on request
Governing Body meeting minutes – GHA/Govan Home Team – Available on request
Governing Body meeting reports – Available on request

Consultation and participation
Tenant participation strategy – under review
Tenant consultation reports – Available on request
Tenant scrutiny panel minutes – Available on request
Registered tenant organisations – minutes – Available on request

How to get involved

Information about our strategy for and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

Information about our accounts and budgets
Financial Management policies and procedures
Budget policies and procedures – under review
Audited Accounts GHA and GHT
Annual Report and Financial Statements

Our programme of work and projects
Project funding – Available on request
Capital works programme – Available on request

Spending relating to Staff and Governing Body
Payment of Staff Expenses Policy

Pay and grading structure
Pension Scheme- available on request

Information about how we manage our human, physical and information resources.

Human resources
Staffing structure GHA & GHT
Salary and grading scales
Pension Arrangements – Available on request
Recruitment Policy
Training and Development Policy 
Adoption, Maternity, Paternity and Shared Parental Leave 
Alcohol Drugs & Substance Abuse Policy
Absence Management Policy
Code of Conduct – Governing Body Members, Staff
Disciplinary Policy  – Available on Request
Disclosure Handling Policy  – Available on Request
Equal Opportunities Policy
Flexible Working Policy
Entitlement, Payments and Benefits Policy
Redundancy Policy – Available on Request
Dignity at Work Policy
Smoke Free Policy
Group Social Media Policy – Available on Request
Corporate Wear Policy – Available on Request
Stress Policy – Available on Request
Whistleblowing Policy
Document Retention Schedule – Available on request

Information resources
Document Retention Schedule – Available on request
Data protection and Privacy Policy
Freedom of Information Policy

Information about how we procure works, goods and services, and our contracts with external providers.

Our procurement
Procurement Policy
Public Contracts Scotland Notices
Regulated procurement contracts awarded

Our contractors and suppliers
Key service delivery contractors – Available on request
Approved suppliers and contractors used by GHA Group –   Available on request
Contracts Register – Available on request
Framework Agreements – Available on request

Information about how we perform as an organisation and how well we deliver our functions and services.

Annual Report
Landlord’s report to tenants
Performance reports – Available on request
Benchmarking information – Available on request
Complaints Policy and guidance
Tenant scrutiny reports – Available on request

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.

This class does not apply to Govan Housing Association Group as we do not produce any publications for sale.

Open data made available by us under Scottish Government’s Open Data Resource Pack and available under open licence.

This class does not apply to Govan Housing Association Group.