Equality and diversity makes us stronger

Our customers come from all walks of life. We believe that our strength comes from combining what we have in common – our shared goals and values – with what makes each of us different. And we recognise that having diverse talent and an inclusive environment will help us to deliver the high quality, customer-focused services we aim to achieve.

As a Group we aim to celebrate the rich diversity of our customers and our colleagues, and we’re committed to creating a workplace that maximises the potential of all of our people, where everyone is valued and feels empowered to contribute to our Group’s continued success.

Everyone has the right to be treated with respect and dignity, and we have a zero-tolerance attitude to bullying, harassment or victimisation of any kind. We all have a personal responsibility to ensure that we treat others as we would like to be treated, and that our actions and interactions reflect our commitment to diversity and inclusion.

How We Can Help

We don’t discriminate against anyone on the grounds of race, colour, ethnic or national origin, language, religion, belief, age, gender, sex, sexual orientation, marital status, family circumstances, employment status, physical ability or mental health. We can help you in a number of ways, including:

  • Written Information – you can get a copy of most documents in different languages, large print, Braille and audio formats.
  • Telephone – We can arrange for someone to speak to you in your own language and offer help for people with hearing difficulties.
  • Hate crime and harassment – you may feel that you are targeted because you have a disability, mental health issue or because of your ethnic origin or sexual orientation.

Reporting harassment or discrimination

If you believe that you are the victim of hate crime, harassment or discrimination, please get in touch by calling us on 0141 440 0308. We treat all complaints very seriously.

If you prefer, you can make a complaint through a third-party support organisation. By signing a representation mandate, you can ask someone from that organisation to make a complaint on your behalf. We’re featured on a list of Third Party Reporting Centres in Scotland, outlining organisations that can help you report any incidents of hate crime if you aren’t comfortable reporting directly to the police.

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