Annual Report on the Charter
Complaints & Suggestions
We always aim to provide a high-quality service to all our service users, however, we appreciate that there are times we may fall below these standards and that there may be room for improvement.
If you are dissatisfied with our service we want you to tell us by making a complaint.
This gives us an opportunity to listen to your comments and views, help resolve your issue and help us to learn lessons on how to provide a better service for everyone.
For details of what is considered and complaint and how we deal with them see our Complaints Leaflet.