Regulator publishes Charter key findings report for tenants
28 April 2015
The Scottish Housing Regulator has today published a new summary report for tenants on the key findings of its first National Report on the Scottish Social Housing Charter.
The report looks at the relationship between overall tenant satisfaction and performance in other areas of landlords’ housing services, and shows the service areas that matter most to tenants.
Christine Macleod, Director of Regulation, Governance and Performance, said: “We’ve written the report to help tenants and other service users find out more about social landlords’ performance. We hope that people will find it informative. Tenants told us last year that they valued receiving paper copies of relevant documents in summary form, so we’ve sent the report to all Registered Tenants Organisations, Regional Networks and other organisations. I would encourage landlords to promote the summary to people who use their services.”
The summary also explains how tenants can find out more about the standards and outcomes of the Scottish Social Housing Charter.
The Regulator published its first report on the Scottish Social Housing Charter last month which examined the relationship between overall tenant satisfaction and performance in other areas of landlords’ housing services that matter most to tenants.
Complaints & Suggestions
We always aim to provide a high-quality service to all our service users, however, we appreciate that there are times we may fall below these standards and that there may be room for improvement.
If you are dissatisfied with our service we want you to tell us by making a complaint.
This gives us an opportunity to listen to your comments and views, help resolve your issue and help us to learn lessons on how to provide a better service for everyone.
For details of what is considered and complaint and how we deal with them see our Complaints Leaflet.
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Right to Buy - Notice Period
Right to Buy is ending for all tenants of social housing in Scotland on 1 August 2016. This is part of the Housing (Scotland) Act 2014.
For more information please download the Scottish Government's information booklet "The Right to Buy Notice Period".